Terms & Conditions

1. Scope of Service

Hello Little Sleepers provides infant and toddler sleep support based on research, results-led frameworks, and lived experience. We offer education, structure, and guidance to help families improve their child's sleep.

We do not provide medical advice. Our services are educational and should not replace medical, developmental, or psychological advice from qualified health professionals. Always consult your GP, paediatrician, or another qualified health professional if you have concerns about your child's health, development, or feeding.

2. Safe Sleep Responsibility

Child safety is our highest priority.

We strongly recommend families follow the Red Nose Australia Safe Sleeping Guide for Parents at all times to reduce the risk of sudden unexpected death in infancy (SUDI).

By engaging our services, you acknowledge that Hello Little Sleepers is not liable for outcomes resulting from a failure to follow safe sleep practices.

3. Results, Cancellations & Refunds

While many families see positive outcomes from our support, every child is different and results may vary.

Parents and caregivers are responsible for implementing the sleep plan and routines discussed. Our support is collaborative, not prescriptive.

• Due to the personalised nature of our services, refunds are not available once a consultation has taken place or a sleep plan has been delivered.
• If you need to reschedule a consultation, at least 24 hours' notice is required. Sessions cancelled with less notice may be forfeited.
• If you choose not to proceed with the plan or complete the included follow-up support, no refunds will be provided for unused sessions.
• Digital products (such as ebooks, guides, or downloads) are non-refundable once access has been granted, except as required by Australian Consumer Law.

Nothing in these terms excludes or limits your rights under the ACL.

4. Parental Responsibility & Limitation of Liability

Parents and caregivers retain full responsibility for decisions around their child's care, routines, and environment. You are encouraged to adapt advice to suit your child's needs and seek medical support if you have any concerns.

To the maximum extent permitted by law:

• Hello Little Sleepers is not liable for injury, harm, loss, or damage arising from the use or misuse of our services, advice, or digital products
• You agree to use your own discretion in applying any changes to your child's routine or environment

Nothing in these Terms excludes your rights under the Australian Consumer Law.

5. Privacy & Confidentiality

We respect your privacy. Any personal details shared with Hello Little Sleepers via intake forms, email, or messaging will be kept confidential and used solely for the purpose of:

• Providing support and delivering services
• Communicating with you about updates, resources, and newsletters

You can opt out of marketing emails at any time by clicking "unsubscribe" or contacting us directly.

Your details will never be shared with third parties without your consent, unless required by law.

6. Intellectual Property

All materials provided by Hello Little Sleepers, including sleep plans, guides, checklists, templates, videos, and resources, are the intellectual property of Hello Little Sleepers.

Materials are provided for personal use only by the purchasing client and must not be copied, distributed, reproduced, or shared without written permission. They may not be used for commercial purposes.

7. Agreement

By proceeding with a purchase or service, you confirm that you:

• Understand the scope and nature of our services
• Accept responsibility for following safe sleep guidelines
• Agree to these Terms & Conditions

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